Terms of Service

1. Acceptance of Terms

By creating an account or using Clinika OS, you agree to these Terms. If you use the platform on behalf of a clinic or organisation, you confirm you have authority to bind it.

2. Description of Service

Clinika OS is a Software-as-a-Service platform for appointment scheduling and clinical practice management for clinics and health practitioners. Depending on the features a clinic enables, it lets clinics record and manage client and clinical information, including health data. The platform is provided by Lopes2Tech, a sole proprietorship of Paulo Lopes, Switzerland.

3. Account Responsibilities

You are responsible for your account:

• maintaining the security of your login credentials
• providing accurate registration information
• all activity under your account
• not sharing your account with unauthorised persons

4. Subscription and Payments

Subscriptions are billed monthly or annually in advance. Prices are shown in EUR or CHF depending on your clinic's country and exclude applicable taxes unless stated. We may adjust pricing with 30 days' notice. If you cancel mid-cycle, your account stays active until the end of the paid period.

5. Acceptable Use & Your Responsibilities as Controller

You agree not to use the platform unlawfully, to reverse-engineer, hack or disrupt it, or to resell/sublicense access without written permission.

As the controller of any client/patient data you enter, you are responsible for having a valid legal basis (including any special-category basis and patient consents required by GDPR Art. 9, the Swiss revFADP and, for Portuguese clinics, Lei n.º 58/2019), for the accuracy and lawfulness of that data, and for your own clinical record-keeping and retention obligations.

6. Data, Privacy & Ownership

Your data is stored on Swiss servers and processed per our Privacy Policy. You retain ownership and controllership of your clinic and patient data. Our processing of that data on your behalf is governed by the Data Processing Agreement, which forms part of these Terms. We do not sell your data or share it for marketing.

7. Uptime and Support

We target 99.5% monthly uptime; maintenance is announced in advance. Support response is 1–2 business days; urgent issues (login, billing, broken booking page) are escalated the same business day.

8. Termination

You may cancel at any time. We may suspend or terminate accounts that violate these Terms. On termination you may export your data within 30 days.

9. Limitation of Liability

Clinika OS is provided "as is". To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential damages, and our total liability shall not exceed the fees paid in the 12 months before the claim. Nothing in these Terms excludes or limits liability that cannot be excluded by law — including liability for intent or gross negligence (Swiss CO Art. 100(1)), for personal injury, or statutory liability to data subjects under GDPR Art. 82.

10. Not Medical Advice

Clinika OS is an administrative and records tool; it does not provide medical advice, diagnosis or clinical decision-making. Clinics are solely responsible for clinical decisions and the delivery of care.

11. Governing Law

These Terms are governed by Swiss law, with exclusive jurisdiction of the Swiss courts. For EU-domiciled clients, enforcement operates under the Lugano Convention; mandatory local consumer and data-protection provisions are unaffected.

12. Contact

Questions about these Terms: hello@clinika-os.ch